Maintain Control in Times of Change
The need for business continuity and CPM application availability is core to maintaining day-to-day business operations.
Often Finance is dependent on specialist support skills and knowledge held by a finite number of people in the organisation.
Our staff are Certified Support Specialists that understand the complexities associated with group reporting, planning and forecasting systems. We offer a portfolio of support and managed services that reduces internal dependencies and operational risks, and frees up your key resources to do what they do best.
We apply industry-standard approaches to the management of customer applications involving a sustain, improve or replace strategy, ensuring our service levels align with business demands.
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Application Support - ensure the availability of your critical business applications
Free up your key resources, reduce risk and keep in step with change. Our Managed Services team provide a unique centre of excellence that can augment your internal administrative cover or assume maintenance responsibility for all your CPM applications.
We operate a standard 5 day a week dedicated support desk based in the UK and India, manned with expert, English speaking applications consultants.
Critical Period Cover - peace of mind when you need it most
Critical Period Cover provides a safety blanket during key reporting cycles. A dedicated consultant is supplied on standby ready to step in to address system issues during critical periods e.g. month end, year end or budget cycles. We can assist remotely or deploy resources on-site. Customers can book specific time periods of cover, which may be outside normal support hours.
Application Management - reducing costs, managing change and improving efficiency
Our Application Management service offers an out-sourced alternative to in-house CPM applications administration that shares the cost of administrator cover across multiple customer Corporate Performance Management (CPM) solutions. It provides a cost-effective way of avoiding dependency on limited internal resources and ensures use of industry best practices to keep reporting models current, improve user experience, automate processes, maintain data quality, and apply effective change management controls.