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Managed Services and Support

Maximise Availability of Critical Business Systems

Concentric’s range of Managed Services and Application Support help ensure that your Financial Management Applications move as fast as your business.

Our Managed Services Team provide solutions that ensure high availability, optimal system performance and on-going process improvement to corporate customers across multiple industry sectors in the UK, Ireland and parts of Europe. We reduce risk, apply vendor certified expertise and deliver peace of mind, all at a predictable cost.

Application Support

Concentric provides proactive support via our permanently staffed, London-based Managed Services Desk for Oracle Hyperion, OneStream Software, and Adaptive Insights performance management and business intelligence applications. We apply industry standard incident management practices, including escalations to on-site cover for serious issue resolution.

Platform Support

Our Managed Services Desk can act as a bridge between vendor support and internal IT channels. We provide technical infrastructure expertise ensuring isolation of CPM/EPM application issues and technical platform issues enabling fast time to resolution and minimal disruption to User Experience. Our team can also assist in upgrades and patching of older software releases.

Application Management

We provide vendor certified administrators to manage Business As Usual application availability for formalised reporting cycles. Our team can assume on-going change management and system maintenance responsibilities. Application Management also covers advice on process improvements that move beyond ‘keeping the lights on’. Our flexible resourcing models alleviate internal risks and dependencies, freeing up finance staff to focus on your business.

Hosting

Concentric can offer customers a scalable and fully hosted environment for their CPM/EPM solution that avoids the need for specialist internal IT resources. Rackspace provides the data centre, network, servers and other devices and is responsible for installation, monitoring, maintenance and 24 x 7 x 365 support. Concentric provides platform management services and technical application support ensuring the seamless running of your financial management solutions.

For more information, contact us today, call 0203 411 0140

What next?
  • Hear more about how our Managed Services avoid the need for costly ad-hoc consultancy, reduce dependency on key resources and provide cost effective access to best practice expertise. Call us now
  • Requirements Analysis & Solution Discovery
    • Office of Finance process reviews
    • Functional requirements definition
    • Finance application software selection
    Proactive End User and Administrator Support
    • Finance application technical support
    • Finance application functional support
    • Cloud, hosted or on-premise application management
    Fast Close with Report to Source Auditability
    • Management Consolidation & Reporting 
    • Statutory Consolidation & Reporting
    • Automated translations, eliminations and adjustments
    Align Operations with Corporate Plans
    • Collaborative budgeting across finance and operations
    • Sales, workforce, apex and projects based planning
    • Rolling forecasts and what-if scenario models
    News

    18.04.2017 - OneStream Event, London, 9 May
    NEWS RELEASE:  Join OneStream Software at this half…


    21.02.2017 - Oracle Tax Reporting Cloud Service (TRCS) Released
    NEWS RELEASE:  Oracle Tax Reporting Cloud Service (TRCS)…


    16.01.2017 - OneStream XF Webcast - January
    NEWS RELEASE:   Join OneStream Software on 19th January…


    Events

    05.10.2017 - Oracle OpenWorld 2017
    Oracle OpenWorld 2017, San Francisco, 1-5 October


    Industry Leading Technology Partners
    Rackspace Oracle CXO CockpitPerceptive Software Adaptive Planning OneStream UBMatrix