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Hyperion Support Services

Concentric Solutions Support - a more rounded experience

Concentric is well versed in managing first line Hyperion support queries through the Oracle Hyperion MetaLink and ‘mysupport’ systems on behalf of our customers. Our staff are Oracle Certified Support Specialists and our status as an Oracle Platinum Partner enables access to Oracle Support personnel allowing us to position a cooperative support agreement with contracted service levels.

Concentric can offer customers application and technical support, solution hosting and administrative maintenance programs.

Our Hyperion Support Services address the common issues experienced by customers when managing financial systems in-house.

Common Issues

  • A reliance on internal people.
  • Lack of system house-keeping and maintenance.
  • Out of date releases that no longer support IT platform standards.
  • Inadequate knowledge of the applications and their potential.
  • Piece-meal development of models often resulting in poor design or performance.
  • No visibility of best practices.

Benefits

 The benefits of using our support package include:

  • Concentric heads off unnecessary issues through awareness of ongoing maintenance requirements.
  • Quarterly reviews ensure advice on good practices and input to change management strategy.
  • Our staff understand your model, your roles and working practices ensuring speedy identification of issues and quick action to resolve.
  • Reduced need for expensive onsite consultancy visits to resolve minor issues.
  • A financial systems partner standing by your team in times of need.

We provide an award-winning service based on the proven knowledge of our Support team. We can offer an effective means of de-risking your Hyperion environment at a predictable cost. Let Concentric demonstrate ways to enhance your current environment. Contact us today, call 0203 411 0140

What next?
  • For more information on our Software Solutions click here
  • For more information on our Consultancy Services click here
  • For more information on our Support Services click here
  • To download our Support Brochure click here
  • Requirements Analysis & Solution Discovery
    • Office of Finance process reviews
    • Functional requirements definition
    • Finance application software selection
    Proactive End User and Administrator Support
    • Finance application technical support
    • Finance application functional support
    • Cloud, hosted or on-premise application management
    Fast Close with Report to Source Auditability
    • Management Consolidation & Reporting 
    • Statutory Consolidation & Reporting
    • Automated translations, eliminations and adjustments
    Align Operations with Corporate Plans
    • Collaborative budgeting across finance and operations
    • Sales, workforce, apex and projects based planning
    • Rolling forecasts and what-if scenario models
    News

    01.08.2017 - Webinars - Concentric and Adaptive Insights
    NEWS RELEASE:  Join Concentric Solutions and Adaptive…


    18.04.2017 - OneStream Event, London, 9 May
    NEWS RELEASE:  Join OneStream Software at this half…


    18.04.2017 - OneStream Event, London, 9 May
    NEWS RELEASE:  Join OneStream Software at this half…


    Events

    05.10.2017 - Oracle OpenWorld 2017
    Oracle OpenWorld 2017, San Francisco, 1-5 October


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